Q1. Can I have a sample order for Ink cartridge?

A: Yes, we welcome sample order to test and check quality.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 

Q3. Do you have any MOQ limit for ink cartridge?

A: Low MOQ, 10sets for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 4-6 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for Ink cartridge?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements detail models.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on ink cartridge?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 1%.
Secondly, during the guarantee period, we will send new ink cartridge with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.